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Blog site for Technical Support Staff

 Welcome to the Technical Blog Site

 

This site was created for the technology coordinators of the Southwest Arkansas Education Cooperative area.  During one of our brain storming sessions, Jeff Madlock (Hope Public Schools) asked if we could create a Blog site with MOSS 2007 (Microsoft Office SharePoint Server).  The idea behind the site is so that the Technical Coordinators and other tech folks could share information.  Not to replace the Sys_Admin list, but sometimes it feels like a chat room!

Blogs are displayed in chronological order and can be sorted by categories.  New categories can be added on the fly by the users.

We hope you will enjoy this site and if you have any questions please do not hesitate to contact me.

Blog away! And thank you Jeff, you are always full of good ideas.

David Henderson
Technology Coordinator
Southwest Arkanasas Education Cooperative

USAC/FCC extends 2010-2011 Erate Window!
USAC and FCC have extended the 471 filing window to February 19, 2010, due to nationwide weather-related issues.  More info is here: http://www.usac.org/sl/tools/latest-news.aspx
Using ExploreLearning's Gizmos with Mac and Safari
This helpful hint was sent in by Tracie Thomas, one of our area technology folks!
 
The site wants you to download shockwave player, but you have to use the full package instead of the slim package.  After you load it, if you want to use Safari, you have to change Safari to 32 bit mode or it won't work with the site.
 
Hope this helps other folks out there!  A big THANKS to Tracie for the tip!
Outlook Web Mail saves Office 2007 files as ZIP files
Many people have expressed an issue whereas Outlook Web Mail tries to save an Office 2007 document (.xlsx, .docx, etc) as a "Compressed ZIP File." While there are several workarounds available via search engines, the one that I found to work most often is a modification of two registry entries on the client's computer. The steps for installing the registry entries are as follows:
  1. Click here to fix Office 2007 in Web Email
  2. When prompted, click "OPEN" or "RUN"
  3. Double-click the file shown (icon looks like a blue cube with "exploding" pieces)
  4. If asked, click "RUN"
  5. click "YES" to add the entries to your registry.
  6. Once your computer has been updated, click "OK."
You must CLOSE Internet Explorer (close all windows and tabs), then open the web browser back up and log back into your email.

After you have completed everything above, you should then be able to Right-Click on an Office 2007 attachment and save it to your computer properly. Once saved to your computer, you should be able to open it in Office 2007.

I should note: The problem seems to affect mainly people using IE8 and Office 2007. On several sites, the authors suggest updating the server's MIME mappings to account for the new 2007 extensions.  As of the time of this writing, I have Server 2003 and the MIME fixes did not work as a solution.  You are more than welcome to try other remedies as you see fit, at your own risk.

Users with restricted access to the registry may not be able to run this file.  If this describes your situation, please contact your system administrator for assistance.

Also, this problem apparently does not exist when using FireFox or other non-IE based browsers.


(c)2010 SWAEC. SWAEC makes no warranties or guarantees regarding the information posted on this page. As the file provided modifies the Windows registry system, users should exhibit caution before attempting to use the .reg file linked from this document. If you have any questions, please contact the SWAEC Technology Coordinator.
Change your Windows XP time format (ex: turn off militatry time)
Set the Windows XP Clock to or from Military Time
1. Click "My Computer"
2. Open the Control Panel
3a. Classic View: Open Regional and Language Options.
3b. Category View: Date, Time, Language and Regional Options.
4. Next to the box that shows your selected language click "Customize". (near top of window, on right)
7. Click the "Time" tab.
8. In the "Time Format" drop-down, select:
8a. Standard Format: "h:mm:ss:tt"
8b. Military Format: "HH:mm:ss"
9. Click "OK" twice to get back out of the settings screen.
Microsoft releases KODU Technical Preview
KODU is a new visually-based game design application from Microsoft. 
 
You may have to update your windows installer.  Here are the latested builds of the installer:
 
You also may need .Net 3.5 and XNA 3.1.  Those two apps can be installed during the Kodu install (it lets you know if you need them).  The only caveat is that the .Net 3.5 requires you to "Ignore" the fact that it is being installed (just click "IGNORE" when prompted).  It also requires a reboot. Yay us.
 
The KODU program itself can be had here:
 
I tried running it in 'default' mode on my work computer and the computer was way too slow to handle it.  I'll try the "low" settings later and I will try it on my dual-core PC at the house to let you know how it goes.
 
I can see this as a great educational tool - once we figure it out!
Is your Outlook Inbox ALWAYS bold? Read this!

When you are in Outlook, is your INBOX always BOLD even if you have read all the messages, like this:

Well, mine was until I poked around enough to turn that "feature" off! Notice the number of messages in the INBOX ([5] above) matches the total number of items at the bottom ("5 items")? That was the key for me.

If you Right-Click on the INBOX, then go to Properties, you will see the following dialogue box:

Notice the part I circled? That is where you can tell Outlook to show ALL the items in your mailbox, or you can show only UNREAD items in your mailbox! Set that to "Show number of unread items," and your INBOX will only be bold when you have unread messages!

New Microsoft Customer Requirements: Microsoft Word and Office suites
On December 22, 2009, a United States court of appeals ruled that Microsoft must stop selling versions of Microsoft Word (including Microsoft Office suites) that contain certain functionality that was ruled to infringe on a United States patent.

This injunction only applies to new Microsoft Word and Microsoft Office licenses purchased from Microsoft on or after January 11, 2010 in or for deployment in the United States or its territories. If you are only using licenses acquired prior to January 11, 2010, you do not need to take any action.

Microsoft has updated Microsoft Word 2007 and Microsoft Office 2007 to remove the disputed functionality, which pertains to custom XML tagging. Microsoft has also created a software update for Word 2003 and Office 2003. In the vast majority of cases this functionality is not in use and requires development knowledge to implement. To learn more about the specific custom XML elements removed from Microsoft Word 2007 please read Microsoft Knowledge Base article 978951 at the following website http://support.microsoft.com/kb/978951.

In accordance with Microsoft Volume License agreement provisions, we hereby notify you that any future deployment of Microsoft Word 2003 and 2007 or Microsoft Office 2003 and 2007 purchased after January 10, 2010 for use in the United States or its territories must use updated software.

If you plan future deployments of Microsoft Word 2003 and 2007 or Microsoft Office 2003 and 2007 based on licenses that you purchase before January 11, 2010, no action is required and you may continue to deploy your existing version of these products. This includes all licenses purchased under any of the Microsoft Volume Licensing programs including all versions of Software Assurance.

Additionally, if you have already deployed licensed copies of these products prior to January 11, 2010, and will be submitting payment later (through the Enterprise Agreement True Up process or the Select process), then you may continue to use those deployed versions. If you are already using copies of these products through a subscription license agreement, then you may continue to use those deployed versions.

Starting January 1, 2010, updated English, Spanish, and French language versions of Microsoft Word 2007 or Microsoft Office 2007 are available for download on the Microsoft Volume Licensing Service Center. To update other language versions of this software, or to update copies of Microsoft Word 2003 or Microsoft Office 2003, you will find instructions on how to do so on the Microsoft Volume Licensing Service Center download pages for these products at https://www.microsoft.com/licensing/servicecenter/. If you require physical media, please order through your normal media fulfillment channel. If you are an Open license customer, you may order media directly from the Volume Licensing Service Center. If you are running Microsoft Word 2010 beta or Microsoft Office 2010 beta or plan to deploy these products once they are released, no action is required with respect to this notification.

If you have any questions about this information, please contact your Microsoft representative or email msftvl@microsoft.com.
Sincerely,
Microsoft Corporation

Start the New Year by taming your e-mail
I learned of this link from a member of my PLN (Professional Learning Network): http://skoach.com/blog/overcome-email-overload.html The article lines out a few simple ways that you can get a handle on e-mail. I am personally interested in #8 - clean out the Inbox every day. It is going to take some work to get my Inbox down to the point I can clean it out every day, but using rules and folders, I hope to be able to walk out of the office each day with nothing in my Inbox. Additionally, I hope to implement some of the other tips to help wrangle the monster that is e-mail (er, that can sometimes be).
Access Denied error when trying to check out default.master
If you run into a problem where you receive an "Access Denied" error while trying to edit or check-out any of the master pages in Sharepoint Designer, try the following:
 
Add your user account to the "Policy For Web Applications."
 
  • Log in to Central Administrator
  • Select the Applications tab.
  • Click "Policy For Web Applications".
  • Click "Add Users".
  • Choose the right web application
  • Select All Zones.
  • Click Next.
  • Type your user account and make sure it resolves using the People Picker.
  • Give the account "Full Control"
  • Click "Finish".

Once this is done, you should then be able to right-click on a master file (ex: default.master) and check out the page.  Once checked out, you can then open it for editing, etc.

CWT Midlet will not launch (flashes quickly then closes)
The MidletHQ required to run TeachScape's CWT software has more than a few bugs in it.  The one that frustrates the most users, though, is one in which the user has closed out of the program earlier and then tries to go back in.  The program flashes quickly on the screen, then the Windows Mobile desktop reappears.
 
Please note, this problem ONLY applies to the Windows Mobile version, and not the Palm version of the software, so far as I know.
 
The issue at hand, as I was told by TeachScape tech support, is that using the "X" in the upper corner to close the program does not actually close the program.  (er, um, what!?)
 
In order to close the application, the user must use the "ACTIONS" > "EXIT" function when leaving the program.
 
But what if you forgot or didn't know about this until just now?  Ah, well, there is a way to force the program to quit.  Please note, the steps I outline below will close ALL running programs on your handheld, so you might want to make sure you aren't in the middle of a document before using these steps.  Use at your own risk:
 
Click the Start button,
Click Settings,
Click System,
Click Memory,
Click Running Programs,
Click Stop All
 
Alternately, you can select MidletHQ and then choose "STOP" for that one app, and just repeat that for every time you see it listed in the programs list.
 
Below is a sample screen of the "Running Programs" screen:
 
How to Free some memory on your Windows Mobile device
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